Managing a customer return or an undelivered shipment is just as important as managing incoming orders and delivering on time. With the control tower's automated updating of information, you can observe and monitor your order and logistics flow in real time.

Proactive monitoring of return flows requires accurate, fast and accessible information. The information must be validated and up to date. Proactive delivery monitoring warns of deviations and non-events. A deviation is defined by the agreed SLA included in the MPS agreement.

Apace acts agile on every customer return.